Privacy Policy

FourPoints Language Solutions (“FourPoints”, “we”, “us”, or “our”) provides over-the-phone interpretation and language access services to organizations. This policy explains what we collect through https://fourpointsls.com, through our text messaging program, and in the course of delivering interpretation services, and what we do with it.

You can reach us at info@fourpointsls.com or +1 844-886-3323.

We collect only what we need to answer your request and run our service.

• Information you give us. Your name, work email address, organization, mobile phone number, and anything you write in the message field when you submit the demo request form or contact us directly.
• Messaging consent records. If you opt in to text messages, we record that you checked the consent box, the exact wording you agreed to, the page you were on, and the date and time.
• Service information. For customers, the account and usage details needed to deliver and report on interpretation — such as requesting department, language requested, call date, and call duration.
• Technical information. Standard log data your browser sends, such as IP address, browser type, referring page, and pages viewed on our site.

• To respond to demo requests, quotes, and support questions.
• To send the text messages you have expressly asked to receive.
• To provide, schedule, and bill for interpretation services, and to produce the usage reporting our customers rely on.
• To maintain the security and reliability of our site and services, and to detect misuse.
• To meet legal, tax, accessibility, and recordkeeping obligations.

We send text messages only to people who have given express written consent by checking the unchecked consent box on our request form. We never buy, rent, or import phone number lists.

You can stop messages at any time by replying STOP to any message from us, and you can request help by replying HELP. Consent to receive text messages is never a condition of buying anything from us. Our full messaging disclosures are in the Messaging Terms, and the opt-in process is described in the text messaging disclosures above and in our demo request form.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We disclose information only in these situations:

• Service providers. Vendors who host our site, run our customer relationship and messaging platforms, and process payments — each bound by contract to use the information only to perform services for us.
• Interpreters. Only the information an assigned interpreter needs to complete the session. Interpreters are bound by confidentiality obligations.
• Legal requirements. When we are required to by law, subpoena, or other legal process, or to protect the rights and safety of people or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

Interpretation sessions frequently involve sensitive personal information, including health and legal matters. Our interpreters are bound by professional confidentiality standards and may not disclose or use anything they learn in a session outside of it. Where we serve covered entities and their business associates, we handle protected health information in accordance with applicable agreements and law.

Our site uses cookies and similar technologies that are necessary for the site to function, along with a hosted chat widget and basic analytics that help us understand which pages are useful. You can block or delete cookies in your browser settings; parts of the site may not work as intended if you do.

We keep personal information for as long as needed for the purpose it was collected, and then for as long as required for legal, accounting, or dispute-resolution purposes. Messaging consent and opt-out records are kept for at least four years, as messaging regulations require, even after you unsubscribe — so that we can prove your preference was honored.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and access controls that limit information to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Text messages. Reply STOP to any message to unsubscribe.
• Email. Use the unsubscribe link in any marketing email, or write to us. We will still send transactional messages about services you use.
• Access and deletion. Depending on where you live, you may have the right to request a copy of the personal information we hold about you, to correct it, or to ask us to delete it.

To make a request, write to info@fourpointsls.com. We will verify your identity before acting, and we will not discriminate against you for exercising a privacy right.

Our site and services are intended for organizations and their staff. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, write to us and we will delete it.

We may update this policy as our services or the law change. We will revise the “Last updated” date at the top of this page, and material changes will be highlighted on our site. Continuing to use our site or messaging program after an update means you accept the revised policy.